Shipping policy

We ship all orders within 24 hours Monday to Friday, excluding holidays. Orders made on weekends are shipped on the following business day.

We offer free shipping on all orders via DHL Express or UPS Express. 

Average transit time is 2-7 days. 

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; My Organic Formula has no control over these charges, nor can My Organic Formula predict what they may be.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. My Organic Formula takes no responsibility regarding the local rules and regulations concerning our sold products for our customers located outside of The Netherlands as that is the responsibility of the recipient.

 

All shipping estimates are valid only Monday through Friday, and packages will leave the warehouse the following business day (unless there is a holiday either here in the US or in the EU). We have no authority over or control over shipping carriers. Customs' processing times for each and every parcel they receive are beyond our control or legal jurisdiction. What is allowed through customs and what is not is at the control of US Customs and the FDA. If a product is about to be refilled, there can be brief delays. If it takes more than two days, we will email you. Any cancellation requests made within an hour after making the order will be taken into consideration, but they cannot be guaranteed.
Additionally, we cannot handle cancellations beyond Sunday through Thursday's cutoff time of 11:59 PM CST. Orders placed on Friday but not shipped can be cancelled through Sunday at 11:59 PM CST.